24/7 Medical Assistance Hotline and Call Centre in Tbilisi
The Geoassistance hotline in Tbilisi answers 24 hours a day, every day of the year, for travellers and residents who need medical help in Georgia and for Georgians who fall ill abroad. A Geoassistance coordinator takes the call, opens a case, arranges the doctor, ambulance or hospital, and follows it until the patient is cared for.
- 24/7 assistance
- Since 2018
- Direct insurer billing
- EN · KA · RU
One call. We take it from there.
- 1Reach the line
Call or message Geoassistance by phone, WhatsApp or Viber, from anywhere in Georgia or from abroad.
- 2A case is opened
The coordinator notes where you are, what happened and your insurance details, and becomes your single point of contact.
- 3Help arranged and followed
Geoassistance books the doctor, ambulance or hospital, informs the insurer and checks back until the patient has been seen.
Everything this service covers
- A coordinator on the line at any hour, 365 days a year
- Calls, WhatsApp and Viber on (+995) 599 156 969
- Main line (+995) 32 212 00 33 and email at Travel@geoassistance.ge
- Help in Georgian, Russian or English
- Doctor, ambulance, clinic, transport and insurer arranged from one case
- Support for Georgian travellers who fall ill abroad
Who pays for the help Geoassistance arranges?
Calling the Geoassistance line opens a case, and the medical services it arranges are billed to the insurer if the policy covers them. Geoassistance settles directly with its partner insurers: GPI, Wizer (formerly PSP), IRAO, Unison and Benefits. Anything not covered is priced and agreed with you before it is booked.
See insurance cooperation
Common questions
The 24/7 Geoassistance number is (+995) 599 156 969, which also works on WhatsApp and Viber, and the main line is (+995) 32 212 00 33. Written requests go to Travel@geoassistance.ge.
Yes. Geoassistance takes WhatsApp and Viber messages on (+995) 599 156 969 at any hour, which helps when a normal call from abroad is difficult.
At Geoassistance, a coordinator asks where you are, what happened and whether you are insured, then arranges the right help, whether a doctor, an ambulance or a clinic, and informs the insurer. The same coordinator follows the case until you are taken care of.
Yes. Georgian travellers abroad can call Geoassistance to reach a clinic, deal with the insurer and get documents translated. Insurers such as IRAO, Unison and Wizer direct their travel policyholders to the Geoassistance line.
Georgian, English and Russian, at any hour of the day or night. A Geoassistance coordinator can also act as interpreter at a medical appointment.
Yes. Insurers, travel operators and international assistance companies cooperate with Geoassistance, which handles their clients' cases in Georgia with direct billing and case reporting.
One number for medical help, day or night
Call or message Geoassistance and we will open your case straight away.